FAQ

How can I receive notification of shop updates, sales, markets and classes?

I’d love you to join my mailing list! I can keep you up to date with online shop updates, sales and markets, new stockists, discounts and second sales, clay classes and more! I appreciate that the last thing anybody wants is a ongoing feed of irrelevant emails clogging up their inbox, so I will endeavour to keep my messages infrequent and specific. And, of course, you can unsubscribe at any time.

If you’d like to hear from me, please sign up here.

Where are you based?

I am currently based in my garden studio in Willaston, West Cheshire, UK.

I live near to you, can I pick an order up?

Yes, please do! If you use the code ‘PICKMEUP’ at checkout, and then send me an email to arrange pick up and we can arrange a suitable time for collection.

When can I expect to receive my order? 

In-stock items will generally ship within 3 working days, and UK shipping will take a further 3-5 working days. Due to the handmade nature of ceramic work, and the multi-stage process to complete each individual piece, made to order work can take several weeks to complete. Please contact me to discuss custom orders.

Do you offer classes?

I have received many enquiries and interest regarding classes. If you are interested in working with clay, from Summer 2019 I am hoping to be offering classes. Please do get in touch via my contact form or email me at clare@clareharveyceramics.co.uk to register your interest (do let me know if you have any specific requests) and I will contact you as soon as I have availability.

Do you have any stockists?

White Feather Home Shop in Willaston, West Cheshire stock examples of my latest work.

I currently mainly sell through my website and via makers markets and fairs around Chester, Liverpool and Manchester and exhibitions in selected galleries. If you’d like to keep up to date with sales and information regarding markets and stockists, please sign up to my mailing list.

Do you sell wholesale?

Yes I can! If you are interested in opening a wholesale account, please do get in touch via my contact form or email me at clare@clareharveyceramics.co.uk.

Can I place a custom order?

I am always very happy to discuss custom orders. Typically, requests would be in the style of my current collection, however I am always happy to try and help if I can. Please get in touch via email clare@clareharveyceramics or the contact form on this website.

Are your glazes food safe?

Yes, all materials that I work with are food safe and lead free.

Are your ceramics dishwasher safe?

Yes they are, although please be advised that as with all ceramics, washing mainly by hand is recommended.

Do you accept returns?

I do accept returns. Please see Shipping & Returns page for details.