SHIPPING & RETURNS
Orders placed via the website are in-stock items and will be shipped via Royal Mail, to arrive within 3-5 working days from shipping date. I aim to ship all orders within 3 working days of order being placed. Shipping costs are calculated per order, and will be presented at checkout. If you would like to upgrade your shipping, please get in touch with me via email. I will do my best to accommodate you.
Due to the handmade nature of ceramic work, and the multi-stage process to complete each individual piece, made to order work can take several weeks to complete. Please contact me to discuss custom orders.
If you are outside the UK and are interested in placing an order, please contact me via email with details of what you'd like to order, and I will get back to you with a shipping quote and estimated delivery time.
I do hope that you are fully satisfied with your ceramics order, however if there is a problem with your order please get in contact within three days of delivery to arrange a return. Due to tight operational margins of being a self employed, single person business I am sorry but I won’t be able to refund the original shipping cost or the return shipping or return postage. However if you can return the item to me unused and it in its original condition, upon receipt I will be able to process a refund to cover the full cost of the item.